Refund Policy

Refund Policy

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OVERVIEW

Defective or Damaged Products

If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order or issue you a full refund.

 

Items Lost in Transit

By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceed our displayed time frame by 10 business days, you can contact us and we will gladly send out a replacement order, or issue a full refund.

 

Returns

We accept returns for refunds. If the product is unopened and unused, you are eligible to return the product within 7 days of receiving it. To do so, kindly get in touch with us here: support@casura.shop

 

Lost or Stolen Packages

Casura.shop is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Casura.shop will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.